Welcome
ChargebackStop gives you a single platform to prevent chargebacks before they happen. We sit between you and the card networks, handling the integration, automation, and resolution logic so you can focus on your business.
This documentation covers everything you need to get set up, configure your products, and start preventing disputes.
How ChargebackStop works
Every chargeback has a lifecycle. We intervene at three different stages, each with its own protection layer. Use one, two, or all three depending on your risk profile and goals.
New here? Start with Chargeback Alerts if you want the fastest path to reducing disputes. Most merchants are protected within a few working days.
Digital Receipts
Digital Receipts push rich order data to cardholders and their banks in real time. When a cardholder views a transaction in their banking app or a bank agent opens a dispute portal, they see subscription details, itemised breakdowns, delivery tracking, and more, before a dispute is ever raised.
This reduces cardholder confusion and gives banks the context they need to resolve queries without filing a chargeback.
Powered by: Order Insights (Visa) · Consumer Clarity (Mastercard)
Systematic Dispute Deflection
Systematic Dispute Deflection blocks friendly fraud disputes at the card network level. When a cardholder attempts to dispute a transaction, the network checks their purchase history and qualifying identifiers. If there's a match, the dispute is instantly blocked, you retain the funds and it never hits your dispute rate.
Powered by: Compelling Evidence 3.0 (Visa) · First Party Trust (Mastercard)
Chargeback Alerts
Chargeback Alerts notify you of a dispute before it becomes an official chargeback. When an alert comes in, you can refund the transaction and prevent the chargeback entirely, or decline the alert and let the dispute proceed. Alerts can be fully automated with resolution rules or handled case by case in your dashboard.
When both alert programs are active, merchants typically see up to 95% dispute prevention coverage across Visa and Mastercard.
Powered by: Ethoca Alerts (Mastercard) · Verifi RDR (Visa)
Connecting your payment processor
ChargebackStop integrates directly with your payment processor to locate transactions, issue refunds, and pull order data. We currently support:
ACI Worldwide (OPPWA)
If your processor isn't listed, reach out to our team, we're adding new integrations regularly.
For developers
If you're integrating via API or building on top of ChargebackStop as a partner, head to the API documentation or the Partner integration guide.
For payment service providers
ChargebackStop is built for both merchants and PSPs. If you're a payment service provider looking to white-label our platform, offer chargeback prevention to your merchants, or manage risk at portfolio level, contact our sales team to discuss partner options.
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