# Enrolments

### **Enrolling for the first time**

An enrollment registers your merchant setup with ChargebackStop and the card networks (Visa and Mastercard). You'll likely have more than one enrollment, each merchant account and product requires its own.

Our onboarding and support teams handle all enrollment work and communicate with the card networks on your behalf. No action needed from you.

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Enrollment timelines vary by product and provider. When we begin an enrollment, we'll tell you the expected timeframe, typically 2–10 working days to be fully enrolled across all programs. See individual product pages on this site for specifics.
{% endhint %}

View your enrollments in your dashboard under **Settings > Enrollments.**

### Ethoca descriptor conflicts

Ethoca enrollment is descriptor-based. If your descriptor is too generic or already enrolled by another merchant globally across Ethoca's network, the enrollment may need attention. When this happens, our support team will reach out to discuss alternatives — for example, using a more specific descriptor or a different match type. This typically takes 1–2 business days to resolve, after which we resubmit the enrollment.

### **Changing enrollment settings**

ChargebackStop manages your enrollments, but if you need to pause, extend, or reduce coverage, contact our support team. They'll gather the required information and make the changes. Depending on what you're changing, there may be a delay while we coordinate with the card networks.

### **Transferring enrollments from another provider**

If you're already enrolled with another provider and want to move to ChargebackStop, you can transfer your enrollments to avoid any gap in coverage.

Transfers require:

* Approval from your current provider
* Authorization from ChargebackStop to receive the transfer
* All fees paid and notice given to your current provider

Once your provider initiates the transfer, we work directly with the card networks to ensure coverage continues without interruption.

To start a transfer, contact our sales or support team. They'll provide an email template you can send to your current provider and walk you through the process.