# Introduction

Chargeback prevention alerts warn you of a dispute before it becomes an official chargeback with your payment service provider. When you receive an alert, you can refund the transaction and avoid the chargeback entirely.

### How does it works?

{% stepper %}
{% step %}

#### Cardholder starts chargeback

A cardholder contacts their bank to dispute a transaction they made with your business.
{% endstep %}

{% step %}

#### Card issuer checks runs check

As the issuer begins filing the dispute, they check whether you're enrolled to receive alerts (this depends on the card network and issuer).
{% endstep %}

{% step %}

#### Alert received from the card networks

We receive the alert in real time and locate the order in your payment processor or connected gateway.
{% endstep %}

{% step %}

#### Dispute deflected based on setup

Based on rules you configure during onboarding or later in your dashboard, the system takes one of these actions:

* **Refund and resolve:** We refund the transaction and mark the alert as resolved.
* **Decline the alert:** The alert is declined and the dispute proceeds normally.
* **Manual decision:** The alert appears in your dashboard and triggers an email, giving you 24–48 hours to decide whether to refund.
  {% endstep %}
  {% endstepper %}


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