> For the complete documentation index, see [llms.txt](https://docs.chargebackstop.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chargebackstop.com/chargeback-alerts/resolution-rules.md). # Resolution Rules Resolution rules tell the system how to handle incoming alerts, whether to refund, dismiss, or escalate for manual review. You can filter by transaction amount, date, reason code, reason category, and more. Go to **Settings > Resolution Rules** to create, edit, or delete rules. ### Creating a new rule Each resolution rule applies to exactly one enrollment. If you have multiple enrollments or merchant accounts, you'll need separate rules for each. This gives you precise control over behavior per merchant account. ### Modifying existing rules Changes to a resolution rule apply only to alerts received after you save. Already-received alerts aren't affected. If you have unresolved alerts that should match a new rule, contact support, we can re-queue them for processing. ### Deleting or disabling rules {% hint style="danger" %} Deleting or disabling a rule stops it from applying to new alerts immediately. It won't change your enrollment settings or affect previously resolved or declined alerts. {% endhint %} If an incoming alert doesn't match any rule, it goes to manual review in the Action Required tab. You'll have up to 48 hours to make a refund decision (timeframe varies by network). After that, the alert is automatically declined. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.chargebackstop.com/chargeback-alerts/resolution-rules.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.