Introduction

Chargeback prevention alerts warn you of a dispute before it becomes an official chargeback with your payment service provider. When you receive an alert, you can refund the transaction and avoid the chargeback entirely.

How does it works?

1

Cardholder starts chargeback

A cardholder contacts their bank to dispute a transaction they made with your business.

2

Card issuer checks runs check

As the issuer begins filing the dispute, they check whether you're enrolled to receive alerts (this depends on the card network and issuer).

3

Alert received from the card networks

We receive the alert in real time and locate the order in your payment processor or connected gateway.

4

Dispute deflected based on setup

Based on rules you configure during onboarding or later in your dashboard, the system takes one of these actions:

• Refund and resolve: We refund the transaction and mark the alert as resolved.

• Decline the alert: The alert is declined and the dispute proceeds normally.

• Manual decision: The alert appears in your dashboard and triggers an email, giving you 24–48 hours to decide whether to refund.