> For the complete documentation index, see [llms.txt](https://docs.chargebackstop.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chargebackstop.com/platform/organizations.md).

# Organizations

An organization is the top-level entity in ChargebackStop. It groups your merchant accounts, team members, email preferences, APIs, webhooks, and integrations under one roof.

We recommend one organization per brand or website. If that brand has multiple merchant accounts, keep them in the same organization, they'll share dispute logic, resolution rules, APIs, and integrations.

You can belong to multiple organizations and switch between them with a single login.

**Permissions to note**

Anyone invited to an organization can see and read everything in that account. If different teams need restricted access to certain data, use separate organizations.

The same applies to API keys and webhooks, any credentials created within an organization have full account access.

**Billing**

A billing account determines how you're charged and which organizations are covered under it.

If you have multiple organizations, they can share a single billing account, useful for keeping invoices in one place. If you'd prefer separate billing for different organizations, let us know during onboarding and we'll set that up.

To change your payment method, billing frequency, or other billing settings, contact support.<br>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.chargebackstop.com/platform/organizations.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
