Organizations

An organization is the top-level entity in ChargebackStop. It groups your merchant accounts, team members, email preferences, APIs, webhooks, and integrations under one roof.

We recommend one organization per brand or website. If that brand has multiple merchant accounts, keep them in the same organization, they'll share dispute logic, resolution rules, APIs, and integrations.

You can belong to multiple organizations and switch between them with a single login.

Permissions to note

Anyone invited to an organization can see and read everything in that account. If different teams need restricted access to certain data, use separate organizations.

The same applies to API keys and webhooks, any credentials created within an organization have full account access.

Billing

A billing account determines how you're charged and which organizations are covered under it.

If you have multiple organizations, they can share a single billing account, useful for keeping invoices in one place. If you'd prefer separate billing for different organizations, let us know during onboarding and we'll set that up.

To change your payment method, billing frequency, or other billing settings, contact support.