Verifi RDR

Verifi RDR (Rapid Dispute Resolution) covers roughly 95% of Visa transactions. Unlike Ethoca Alerts, RDR cases are fully automated at the Visa network level, you can't manage them individually.

During onboarding, you'll define which transactions should be automatically refunded and which should proceed as disputes. These rules apply to all cases unless you request changes.

Available RDR rules

Work with our support team during onboarding to set your strategy. You can filter by:

• Purchase amount

• Date

• Currency

• Reason code

• Reason category

• Transaction identifier

• BIN range

These rules are defined upfront and apply automatically. Changes can take anywhere from a few minutes to a few days depending on your setup.

Enrollment

Verifi RDR enrollment requires your Visa BIN and CAID. These identifiers are set by your payment processor for each merchant account.

• BIN: A six-digit number identifying your acquiring bank

• CAID: A 16-character alphanumeric identifier unique to your merchant account with your acquirer

Together, these form your unique Visa enrollment.

Most processors don't display this information by default, but their support team or your relationship manager can provide it. Our team will collect and validate your BINs and CAIDs before submitting them. Visa's enrollment SLA is 10 working days, though it sometimes completes sooner.

Can't get your BIN and CAID? Provide one or two ARNs (acquirer reference numbers) from recent Visa transactions, completed, refunded, or disputed, within the last 120 days. An ARN is a 23-digit transaction identifier. We can use it to query your BIN and CAID directly with Visa.

Billing

Verifi RDR cases are billed per case, regardless of refund outcome. We also offer a model where you're only billed for refunded cases. Contact us for details.

Multiple merchant accounts

Multiple merchant accounts typically means multiple BINs and/or CAIDs. Make sure you provide all of them. If using ARN lookup instead, provide at least one or two ARNs per merchant account.