Alert Resolution Rules

Take control of your dispute rate

To save time and effort focussing on lower value transactions, you can set them to automatically refund. Meaning you can avoid sinking any further costs on handling these chargebacks and focus your efforts on fighting the larger, more valuable chargebacks.

How they work

There may be times when you want transactions under a certain amount to be automatically resolved. This is where ChargebackStop will resolve the alert, refund the transaction and cancel any active subscription automatically. You can set the threshold where any transactions falling under this threshold would be resolved automatically.

Please note you'll be charged for the alert whether you auto-resolve it or don’t.

Setting Resolution Rules for Ethoca & Verifi

You can can set your own threshold for automating refund and cancelation so you are only alerted to higher value transactions:

→ Ethoca rules: You can update your rules directly within the ChargebackStop dashboard - simply set the threshold in the dashboard

→ Verifi RDR rules: We need to set this for you, please contact support if you need to change them.