Ethoca Alerts

What are they and how they work

Whenever a cardholder disputes a transaction, the issuing bank alerts the Ethoca network.

The merchant receives the network notification in near-real-time. The alert provides the merchant with transaction data like the date, amount, and card number (partly obscured for security).

At this point, the merchant can take action. Possible actions include:

→ Issuing a refund for a valid transaction.

→ Stopping the shipment of goods in cases of fraud or cancellation.

→ Contacting the customer directly.

→ Offer an alternative resolution such as a store credit, replacement, or free service.

Of course, the merchant can also ignore the alert, but this usually results in a chargeback. Ethoca Alerts are intended to reduce or eliminate chargebacks proactively.

Further Reading: https://www.chargebackstop.com/blog/ethoca-alerts

Additional info:

→ To enrol we need your billing descriptors

→ This means we also need to know if/when these change

→ Enrolment speed: it usually takes around 2-3 working days