Billing Descriptors

A billing descriptor is the short text that appears on a customer's bank or credit card statement to identify a transaction or business. It's also known as a merchant descriptor, billing name, or statement descriptor.

Billing descriptors are important in disputes because they help customers identify their transactions and reduce the risk of chargebacks. Clear and easily recognizable descriptors can help avoid confusion and complaints.

Effective billing descriptors:

• Include details: Provide specific information about the products or services purchased

• Keep it current: Dynamic descriptors can include a customer service phone number or other contact information to help customers reach out with questions or concerns

• Tailor it for each transaction: Consider creating different types of billing descriptors, such as default and soft descriptors

See Stripe docs for more guidance on what makes a good statement descriptor.